Get the documents right first time
The invoice, medical certificate, prescription and receipt are consistent with each other, with name and ID number matching the policy; the front desk checks each item against the list before handing them to you.
Hong Kong and Macao policies differ in claim-form format, currency and extra requirements; what they share is the need for documents that match. Five documents, one checklist, all set out here — check them before you travel and nothing needs chasing at reception.
We treat seeing the doctor and handing over the documents as one job: name, diagnosis, prescription and charges are aligned line by line with policy requirements, so you can collect everything at the front desk in one go without repeated follow-ups.
The invoice, medical certificate, prescription and receipt are consistent with each other, with name and ID number matching the policy; the front desk checks each item against the list before handing them to you.
Services with a clear diagnosis are therapeutic and come with full documentation for you to claim yourself; regulation, beauty and wellness are mainly self-paid packages, with no reimbursement talk mixed in.
Qianshan, Zhuhai, near the Gongbei and Qingmao border crossings; Cantonese and English spoken, and treatment and follow-up can be done in a single day trip.
A registered Chinese medicine practitioner first assesses your constitution and symptoms, then decides the frequency and combination of treatment; we do not pre-sell unnecessary courses.
Suited to people who sit for long periods, with shoulder and neck strain, back pain or postnatal postural change.
Postnatal care starts with an assessment at 42 days; medication and acupuncture during breastfeeding are adjusted individually by the practitioner.
Rule out organic disease first; arrange treatment by cycle, usually assessing the results after three cycles.
Comprehensive care for sleep, hot flushes and palpitations, with referral to Western medicine for joint assessment where necessary.
Beauty care grounded in your constitution, never packaged as medical treatment and never tied to reimbursement talk.
Hong Kong and Macao policies differ mainly in claim-form format, currency and extra requirements. Reception checks the standard list before handing over your documents, and we reissue explanations if your insurer asks later.
In Chinese and English, itemising consultation, treatment and medication fees, stamped with the clinic's official seal.
Name in Chinese and English, ID number, consultation date, clear diagnosis and treatment items.
Full names and dosages of the herbs, signed and stamped by a registered Chinese medicine practitioner.
Consistent with the invoice, kept by the insurer for verification.
A single sheet listing all the documents from this visit, so you can check and submit them one by one.
Book by phone or WeChat and tell us your policy type; the front desk explains the required documents and points to note in advance.
A registered Chinese medicine practitioner takes the history, assesses your constitution and arranges any necessary examinations, explaining the diagnosis and treatment plan.
Acupuncture, massage, bone setting or herbal regulation according to the plan, with each session recorded item by item.
The front desk checks the name, diagnosis and charges against the list and hands over the five documents the same day.
You submit the documents as the insurer requires; if there are queries, the clinic will issue supporting notes.
You may book a follow-up, or have the prescription decocted, packed and shipped cross-border (subject to local regulations).
We do not offer cash rebates. Instead, we make claims documentation so reliable that practitioners have one less after-sales headache and association members have one more trustworthy Chinese medicine option.
We check policy type and document requirements up front for Hong Kong and Macao clients, cutting follow-up requests and complaints.
Bring Chinese medicine knowledge into the community, using first visits to build experience and results to build follow-up care.
Decocted and sealed according to the practitioner's prescription, then shipped to Hong Kong or Macao addresses through compliant cross-border channels; delivery times and costs follow the actual channel.
Decocted according to the prescription on the day of consultation, sealed in sachets and labelled with dosage instructions and date.
Handled according to destination customs and herbal medicine control requirements; the front desk confirms which items can be shipped before dispatch.
Video follow-up can be arranged as the practitioner directs, with the prescription adjusted before shipping.
Yes. We provide invoices, medical and treatment certificates, prescriptions, receipts and a materials checklist in Chinese and English, consistent with each other, for you to submit to your insurer yourself. The clinic does not handle claims and does not guarantee outcomes.
No. Services with a clear diagnosis are therapeutic and come with full documentation; regulation, beauty and wellness are self-paid packages, with no reimbursement talk. Whether you are ultimately covered depends on your policy terms and the insurer's review.
Mainly in claim-form format, currency and extra requirements. If a Hong Kong claim form needs a doctor's section, we complete and stamp it; for Macao policies needing Chinese–Portuguese or a form your insurer specifies, tell us when booking. The final requirements follow your policy and your insurer.
When booking, please give the name and ID number exactly as they appear on your policy and tell us the policy type; bring identity documents on the day. If you have relevant examinations or medical records, bring them too so the practitioner can assess you.
Yes. The front desk and some practitioners speak English; if you would like an English-speaking or Cantonese-speaking practitioner, please note it when booking and we will arrange it according to that day's roster.
The clinic is on Cuiwei West Road, Qianshan, Zhuhai, near the Gongbei and Qingmao border crossings, about 20 minutes by taxi from the checkpoint. Open daily 09:00 — 20:00; advance booking is recommended.
Herbal decoctions can be prepared from your prescription and shipped, provided they meet the destination's customs and herbal medicine control requirements; some items may not be shippable, and the front desk will confirm before dispatch.
Policy type, claim-form format, currency and document requirements — settle these four when you book. If you need documents, reception checks them against the list on the spot.